Terms & Conditions

LA MAISON DU SAVON DE MARSEILLE a subsidiary of PANIER DES SENS SAS, the owner of the website https://maison-du-savon-de-marseille.fr/, and is registered in the Marseille Commercial Register under number 820 053 304 00045. Its registered office is located at Parc St-Antoine, Bd Jules Sébastianelli – 13011 Marseille; its email address is information@panierdessens.com; its phone number is 04.91.35.75.09; and its tax identification number is FR43820053304.

These Terms and Conditions of Sale apply, without restriction or reservation, to all orders placed on the website www.maison-du-savon-de-marseille.fr. Consequently, by ordering a product offered for sale on the website www.maison-du-savon-de-marseille.fr, the customer fully and unconditionally accepts these general terms and conditions of sale, which the customer acknowledges having read prior to placing the order. The customer declares that they have the legal capacity to place an order, meaning they are of legal age and are not under guardianship or conservatorship.

LA MAISON DU SAVON DE MARSEILLE the right to amend or modify these Terms and Conditions at any time. In the event of any changes, the Terms and Conditions in effect on the date of the order will apply to each order.

Products

In accordance with Article L.111-1 of the French Consumer Code, customers may review the essential characteristics of the products they wish to order on the website prior to placing their order. The products offered for sale on this website at www.maison-du-savon-de-marseille.fr constitute the product offering of LA MAISON DU SAVON DE MARSEILLE. LA MAISON DU SAVON DE MARSEILLE the right to modify its collection at any time and to change the list and ranges of products. The product photos displayed on our website are not contractually binding.

Prices

The selling price of the products, listed in euros including all taxes, is the price in effect at the time the order is placed. These prices do not include shipping costs, which are billed in addition to the price of the purchased products in accordance with the terms set forth below and as indicated to the customer prior to order confirmation. Prices are subject to change at any time. They reflect the VAT rate applicable on the date of the order. Any change in the applicable rate may be reflected in the price of the products.

Product Availability

We do our best to ensure product availability. Information regarding product availability is provided to the customer at the time of ordering. If a product in the order is unavailable at the time of fulfillment, LA MAISON DU SAVON DE MARSEILLE automatically MAISON DU SAVON DE MARSEILLE an email to the customer.
 The customer may then:

  • Please wait (except in the case of a sale item, a permanently discontinued item, or a limited-edition item);

  • Replace the out-of-stock item with an item of the same value (except in the case of a free item); [return shipping costs resulting from the exercise of the right of withdrawal are, in this case only, the responsibility of LA MAISON DU SAVON DE MARSEILLE];

  • If the customer receives the rest of their order without the out-of-stock item, the cost of that item will be deducted from the total order amount and will not be charged to the customer (unless the item was a free gift).

To order

LA MAISON DU SAVON DE MARSEILLE offers MAISON DU SAVON DE MARSEILLE the option to place your order using the method of your choice, to better meet your needs.
 On the website

  • Payment can be made by credit card, PayPal, or gift card.

  • Customers can review the details of their order and correct any errors.

  • Upon confirming their order, the customer acknowledges that they have read the Terms and Conditions and expressly agrees to them by checking the box labeled “I have read and agree to the Terms and Conditions.”

  • The sale will be final upon the customer’s confirmation of the order, without prejudice to the customer’s right of withdrawal. LA MAISON DU SAVON DE MARSEILLE will confirm this order MAISON DU SAVON DE MARSEILLE sending an email to the customer.

  • A second email will be sent to the customer when their order is shipped. LA MAISON DU SAVON DE MARSEILLE that the customer save these two emails in hard copy or on a digital device. The customer is informed that both emails will be sent to the email address provided by the customer during the registration process, prior to placing the order. Therefore, in the event of an error in entering the relevant email address, or failure to receive the order confirmation email, LA MAISON DU SAVON DE MARSEILLE shall MAISON DU SAVON DE MARSEILLE be held liable.

  • LA MAISON DU SAVON DE MARSEILLE entitled to collect the full amount of the order as soon as the email notifying the customer of the shipment of their order is sent. In the event of partial shipments, only the products that have been shipped will be charged.

  • By phone at 04.91.35.75.09 (local call rates apply) Monday through Thursday from 9:00 AM to 1:00 PM and from 2:00 PM to 5:00 PM, and Friday from 9:00 AM to 1:00 PM.

  • Payment can be made by credit card. Customers are asked to have their order ready and their credit card on hand when they call.

Payment

By confirming the order, the customer agrees to pay the listed price. For purchases made on the website www.maison-du-savon-de-marseille.fr using a credit card (secure payment), LA MAISON DU SAVON DE MARSEILLE payments via Carte Bleue, Visa, and Mastercard. Payment is also possible via PayPal or using a gift card.

 

Security

Payments on this website are made by credit card through a secure payment system. This website protects your confidential information with a Verisign SSL certificate. The information exchanged is encrypted using SSL (Secure Socket Layer) before being transmitted. Since this information is unreadable, no one can use it without your knowledge. To further secure your banking information, LA MAISON DU SAVON DE MARSEILLE store it. For this reason, you will need to provide it to us with each new order. LA MAISON DU SAVON DE MARSEILLE the right to suspend or cancel any order and/or delivery in the event of non-payment by the customer, a payment issue, and/or fraud in the use of the website or the payment method chosen by the customer.

 

Transaction verification

As part of its order verification process, LA MAISON DU SAVON DE MARSEILLE contact the customer by any means to validate a transaction and may, if necessary, request any supporting documentation deemed necessary (regarding identity, and/or address, and/or the payment method used). The customer must provide the required supporting documents within 15 business days of receiving the request from LA MAISON DU SAVON DE MARSEILLE. The customer is informed that any delay, failure, or refusal to provide the requested supporting documents will result in the cancellation of the order by LA MAISON DU SAVON DE MARSEILLE. Upon receipt of the supporting documents and in the event of order confirmation by LA MAISON DU SAVON DE MARSEILLE, the delivery of the ordered product(s) will be delayed by the same amount of time as the delay in the customer’s submission of the requested documents.

 

Delivery time

The maximum shipping time for an order is 7 business days from the date of order confirmation. These timeframes apply when you place your order before 1:00 PM for an item in stock. (1) For Corsica: shipping time may be extended by 2 to 3 business days. 


In the event of a delivery delay exceeding 30 business days after the maximum delivery date specified at the time of ordering, the customer has the right to cancel their order by contacting LA MAISON DU SAVON DE MARSEILLE customer service MAISON DU SAVON DE MARSEILLE a maximum of 60 business days from the date the maximum delivery date specified at the time of ordering for the products was exceeded, unless such delay in delivery results from a force majeure event.

The order may be canceled by:

  • Email us at the following address: serviceclient-elmdsm@maison-du-savon.com

  • Phone: 04.91.35.75.09 (local call rates) Monday through Thursday from 9:00 AM to 1:00 PM and from 2:00 PM to 5:00 PM, and Friday from 9:00 AM to 1:00 PM.

The customer must verify that the delivered goods are in good condition at the time of delivery.

If, at the time of delivery, the original packaging is damaged, torn, or opened, the customer must then check the condition of the items. If they have been damaged, the customer must refuse the package and note a reservation on the delivery slip (package refused because it was opened or damaged).

 

Returns and Exchanges

LA MAISON DU SAVON DE MARSEILLE ownership of the delivered products until full payment for the order has been received. For returns or exchanges, LA MAISON DU SAVON DE MARSEILLE customers to submit their request to customer service no later than 10 days after delivery.

 

Back to the section on the right of withdrawal

The right of withdrawal applies only to non-professional individuals. The customer may change their mind and cancel their order for any reason within 14 days of receiving the products by sending MAISON DU SAVON DE MARSEILLE following standard withdrawal form to LA MAISON DU SAVON DE MARSEILLE :

“To the attention of LA MAISON DU SAVON DE MARSEILLE, Parc d’Activité Saint Antoine, Boulevard Jules Sébastianelli– 13011 Marseille – serviceclient-elmdsm@maison-du-savon.com: I/we (*) hereby notify you of my/our (*) withdrawal from the contract for the sale of the goods (*)/for the provision of services (*) listed below: ordered on (*)/received on (*) : name of the consumer(s) : address of the consumer(s) : signature of the consumer(s) (only if this form is submitted in paper format) : date : (*) delete as appropriate.

If the customer chooses to cancel their order, they have a period of 7 days from the date of notification to LA MAISON DU SAVON DE MARSEILLE the exercise of their right of withdrawal to return, at their own expense, to LA MAISON DU SAVON DE MARSEILLE products subject to the exercise of the right of withdrawal as well as any promotional gifts associated with these products (provided that the conditions for receiving these gifts are no longer met due to the withdrawal) in perfect condition. LA MAISON DU SAVON DE MARSEILLE will MAISON DU SAVON DE MARSEILLE reimburse return shipping costs and, if the products are not returned, reserves the right to charge for the costs incurred to recover said products.

Refunds for amounts paid by the customer, excluding return shipping costs, will be issued no later than 30 days following the date on which the right of withdrawal was exercised, via the same payment method used at the time of the order.

In case of any issues, LA MAISON DU SAVON DE MARSEILLE the customer to contact customer service directly. Returns for any other reason: any product return not resulting from the exercise of a warranty or the right of withdrawal, particularly in the event of a product defect, must be subject to a formal agreement between the customer and LA MAISON DU SAVON DE MARSEILLE. This will result, where applicable, in the issuance of a credit note to the customer. Return shipping costs will be the customer’s responsibility.

Return Policy

In all cases, products must be returned in their original packaging, along with any promotional gifts included in the order (if applicable), unused, and accompanied by a properly completed return form. 1. Request a return form from customer service 2. Fill out the return form 3. Include the return form with your package 4. Send your package to the following address: LA MAISON DU SAVON DE MARSEILLE Customer Service – Parc d’Activité Saint Antoine – boulevard Jules Sébastianelli 13011 Marseille - France

 

Customer Service & Contact Us

  • by email: serviceclient-elmdsm@maison-du-savon.com

  • By phone: 04.91.35.75.09 (local call rates apply) Monday through Thursday from 9:00 AM to 1:00 PM and from 2:00 PM to 5:00 PM, and Friday from 9:00 AM to 1:00 PM. • LA MAISON DU SAVON DE MARSEILLE d’Activité Saint Antoine – Boulevard Jules Sébastianelli 13011 Marseille – France-

Transfer of Risk

The customer assumes all risks associated with the goods upon receipt thereof. Accordingly, the customer shall be solely liable for any loss and/or damage to the delivered goods occurring after delivery.

 

Legal Product Warranties

Seller's Liability - Warranties: Products supplied by the seller are covered by: - the statutory warranty of conformity for products that are defective, damaged, or do not match the order; - the legal warranty against hidden defects in the event of a non-apparent defect existing at the time of purchase and rendering the product unfit for its intended use. Provisions regarding legal warranties: Article L.217-4 of the Consumer Code: The seller delivers goods in conformity with the contract and is liable for any lack of conformity existing at the time of delivery. The seller is also liable for any lack of conformity resulting from the packaging, assembly instructions, or installation when such installation was the seller’s responsibility under the contract or was carried out under the seller’s supervision. Article L.217-5 of the Consumer Code: the goods are in conformity with the contract: 1° if they are fit for the purpose usually expected of similar goods and, where applicable: - if they correspond to the description given by the seller and possess the qualities that the seller presented to the buyer in the form of a sample or model; - if it possesses the qualities that a buyer may legitimately expect in light of public statements made by the seller, the manufacturer, or their representative, particularly in advertising or labeling; 2° or if it possesses the characteristics defined by mutual agreement between the parties or is fit for any special purpose sought by the buyer, brought to the seller’s attention, and accepted by the seller. Article L.217-12 of the Consumer Code: The right to bring an action for lack of conformity expires two years from the delivery of the goods. Article 1641 of the Civil Code: The seller is liable under warranty for hidden defects in the item sold that render it unfit for the use for which it is intended, or that so diminish such use that the buyer would not have purchased it, or would have paid only a lower price for it, had the buyer known of them. Article 1648, paragraph 1, of the Civil Code: An action arising from latent defects must be brought by the purchaser within two years from the discovery of the defect. To assert their rights, the customer must notify the seller in writing (via email or mail) of the non-conformity of the products or the existence of hidden defects as soon as they are discovered. The seller will refund or replace products under warranty that are deemed non-conforming or defective. Shipping costs will be reimbursed based on the invoiced rate, and return shipping costs will be reimbursed upon presentation of supporting documentation. Refunds or replacements for products deemed non-compliant or defective will be processed as soon as possible and no later than 30 days following the seller’s confirmation of the non-conformity or hidden defect. This refund may be made via bank transfer or check. The seller shall not be held liable in the following cases: - failure to comply with the laws of the country to which the products are delivered, which is the customer’s responsibility to verify; - in the event of misuse; - use for professional purposes, negligence, or lack of maintenance on the part of the customer, as well as in cases of normal wear and tear of the product, accidents, or force majeure; - the photographs and graphics on the website are not binding and do not engage the seller’s liability. LA MAISON DU SAVON DE MARSEILLE its customers that LA MAISON DU SAVON DE MARSEILLE products MAISON DU SAVON DE MARSEILLE be stored away from moisture, excessive heat, or intense light and may have an expiration date. Products that have not been stored under the aforementioned conditions are therefore excluded from the warranty. The seller’s warranty is, in any case, limited to the replacement or refund of non-compliant or defective products.

 

Privacy and Data Protection

Our web server automatically recognizes the domain name (of the internet service provider) and, where possible, the email address of visitors to our site. We collect domain names for statistical purposes. We use the information provided to improve the content of our website’s pages. LA MAISON DU SAVON DE MARSEILLE and processes personal data regarding the customer and the recipient of the order (excluding credit card numbers) in electronic form solely for the purpose of order management. In accordance with the law of January 6, 1978, the customer has the right to access, correct, and object to all personal data concerning them, which may be exercised by email at the following address: serviceclient-elmdsm@maison-du-savon.com or by mail at the following address: LA MAISON DU SAVON DE MARSEILLE d’Activité Saint Antoine – boulevard Jules Sébastianelli 13011 Marseille - France. In order to improve the website’s performance and your user experience, LA MAISON DU SAVON DE MARSEILLE its authorized service providers may use audience measurement and navigation tracking tools (such as cookies, tags, etc.). These tools do not identify you by name but record information about your browsing activity and may be used, in particular, as part of a program offering specific commercial promotions. Please note that you may opt out of the use of these tools by configuring your browser settings accordingly. Unless the customer objects, LA MAISON DU SAVON DE MARSEILLE may, on a very limited basis, share this information with carefully selected business partners.

 

Intellectual Property

LA MAISON DU SAVON DE MARSEILLE all intellectual and industrial property rights relating to the website and the LA MAISON DU SAVON DE MARSEILLE brand, MAISON DU SAVON DE MARSEILLE holds the rights to use them. Access to this website does not grant you any rights to the intellectual property rights related to the site, which remains the exclusive property of LA MAISON DU SAVON DE MARSEILLE.

The general structure of the site, as well as the elements accessible on the site—including text, photographs, images (animated or otherwise), icons, maps, sounds, videos, software, databases, data, and all other elements comprising the site—are the exclusive property of LA MAISON DU SAVON DE MARSEILLE. You may not, under any circumstances, reproduce, display, modify, transmit, publish, adapt, on any medium whatsoever, by any means whatsoever, or exploit in any way whatsoever, all or part of the website without the prior written authorization of LA MAISON DU SAVON DE MARSEILLE.

You are hereby informed that this prohibition applies in particular, but not exclusively, to practices such as scraping or the use of robots for the purpose of extracting or reproducing any element of the site, including the product offerings presented there, particularly for commercial purposes. You are not authorized to insert into a frame or use framing techniques to display a trademark, logo, or any other information (including images, text, layout, or design) belonging to LA MAISON DU SAVON DE MARSEILLE its prior written and express consent.

You are not authorized to use meta tags or any other “hidden text” incorporating the name or trademarks of LA MAISON DU SAVON DE MARSEILLE the prior written and express consent of LA MAISON DU SAVON DE MARSEILLE. Any use of all or part of the site not previously authorized by LA MAISON DU SAVON DE MARSEILLE any reason whatsoever may be subject to appropriate legal action, including a claim for infringement. The insertion of hyperlinks to any part of the site is prohibited without the prior written authorization of LA MAISON DU SAVON DE MARSEILLE.

 

Liability

The products offered comply with current French law. LA MAISON DU SAVON DE MARSEILLE shall MAISON DU SAVON DE MARSEILLE be held liable for the non-fulfillment of an order due to force majeure, stock shortages, or the temporary or permanent unavailability of a product. LA MAISON DU SAVON DE MARSEILLE shall MAISON DU SAVON DE MARSEILLE be held liable for any damage that may result from the purchase of the product.

LA MAISON DU SAVON DE MARSEILLE shall MAISON DU SAVON DE MARSEILLE be held liable for any loss of documents, data, or files related to the use of its website.

In the case of purchases made for professional purposes, LA MAISON DU SAVON DE MARSEILLE liable for any indirect damages such as loss of business, loss of profit, loss of opportunity, damages, or expenses. The publication director may include links to other websites or online sources. However, as the publisher is not the operator of these sites, they cannot control their content. Consequently, the publisher shall in no event be held liable for the content of the sites thus accessible, or for any collection and transmission of personal data, installation of cookies, or any other process serving the same purposes, carried out by these sites.

LA MAISON DU SAVON DE MARSEILLE shall MAISON DU SAVON DE MARSEILLE be liable for any direct or indirect damage resulting from or arising out of the dissemination by a third party of a virus via the website www.maison-du-savon-de-marseille.fr and capable of infecting the computer system or configuration of a computer following connection to this site, use of this site, browsing on this site, or downloading all or part of the site’s content.

 

Governing Law and Dispute Resolution

The language of this contract is French. Any dispute regarding the interpretation and performance of these general terms and conditions of sale shall be governed by French law. If an amicable resolution cannot be reached, the dispute shall be brought before the competent courts and, if permitted by law, before the courts within the jurisdiction of Marseille.

In accordance with Article L. 612-1 of the Consumer Code, subject to Article L. 612-2 of the Consumer Code, the consumer has the right to file a request for amicable resolution through mediation within one year of submitting a written complaint to the business.

LA MAISON DU SAVON DE MARSEILLE PANIER DES SENS RETAIL) has designated, through a membership agreement registered under number 18526/VM/2604, SAS Médiation Solution as the consumer mediation.

To file a complaint with the ombudsman, the consumer must submit a request:

- Or in writing to: Sas Médiation Solution - 222 Chemin de la Bergerie, 01800 Saint Jean de Niost
- Or by email to: mediation@sasmediationsolution-conso.fr
- Or by filling out the online form titled “Contact the Mediator” on the website https://www.sasmediationsolution-conso.fr

Regardless of the method of referral used, the request must include:

- The applicant's mailing address, telephone number, and email address,
- The name, address, and Sas Médiation Solution,
- A brief summary of the facts,
- A copy of the prior complaint,
- All documents necessary for processing the request (order form, , invoice, proof of payment, etc.)